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Community Member
September 21, 2026

i am wanting to do an early upgrade?

  • September 21, 2026
  • 1 reply
  • 15 views

Hi, 

I am wanting to do an early upgrade but I don’t just want to leave ID mobile I want to stay with ID and get a new phone what are my options 

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    1 reply

    iD Mobile Employee
    September 22, 2026

    Hi ​@Kierang8 

    Thank you for getting in touch with us.

    Kindly note that we do not offer early upgrades on iD Mobile contracts. However, if you would like to stay with iD Mobile and get a new phone, you can continue using your current contract until you become eligible for an upgrade.

    Once your account is eligible, you can upgrade through your iD Mobile account, our Sales Team, or our website and keep your existing number. If your current phone is no longer suitable, you may also choose to purchase a handset separately while continuing with your existing iD Mobile contract.

    We appreciate your loyalty and would love to keep you as part of the iD Mobile family.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team

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