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Community Member
Billw
Community Member
October 1, 2026

i bought a new sim only contract but am still being charged for the old contract

i bought a new sim only contract but am still being charged for the old contract

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 1, 2026

    Hi ​@Billw.

     

    Thank you for sharing. I am sorry for the confusion. When you take out a new contract, it doesn't automatically cancel your old one, so the two run separately.

     

    If you no longer want the old contract, you'll need to request that it's disconnected. Until then, you'll continue to be billed for it.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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