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Wez1000
Community Member
September 14, 2026

i cannot upgrade from my sim only plan to a phone plan

  • September 14, 2026
  • 1 reply
  • 27 views

Hi.

everytime I try to upgrade my plan from sim to a full phone plan it always comes up with an error message and I cannot continue, could you please shed some light on this?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    September 16, 2026

    Hi ​@Wez1000, 

     

    Thank you for reaching out, and I'm sorry to hear that you're experiencing an error whenever you try to upgrade from your SIM-only plan to a handset plan. I understand how frustrating this must be.

     

    As the error is occurring during the upgrade process, we'd recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to access your account, check the upgrade options available to you and investigate why you're unable to complete the upgrade.

     

    We apologise for the inconvenience and appreciate your patience while we help you get this resolved.

     

    Owethu

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