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Question

I cannot upgrade my plan

  • May 15, 2026
  • 4 replies
  • 87 views
D
New Contributor

I cannot upgrade my plan. It is monthly SIM only and is a rolling monthly contract started months ago so there shouldn’t be any issue with ending a contract early. I own the handset it is just a SIM only plan and I am just trying to increase my data allowance, not as an add-on but as a change of plan.

I keep getting the same error message that something is not working.

I probably need to chat to Tech Support

I have tried on the ID mobile website on my PC and have also tried to change plan on my phone using the ID mobile app but I have been getting the same error message

 

    4 replies

    D
    New Contributor
    • danman81
    • Author
    • New Contributor
    • May 15, 2026

    In Reply to myself I have just solved it.

    I recently moved and had updated my home address with my bank but had not updated my home address with ID Mobile so am guessing the mismatch was causing problems?

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+16
    • Gemma M
    • iD Mobile Employee
    • May 16, 2026

    Hi ​@danman81,

     

    I am so sorry to hear of the issues that you experienced during your upgrade process, but glad to hear that you have managed to come right. 

     

    If there is anything else that we can assist with in the future, please do not hesitate to get back in touch.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • J O'Hara
    • New Contributor
    • August 13, 2026

    My plan is out of contract and has been for the last two months.  I have been trying to change my plan with ID mobile and keeping getting a response to say error has occurred.  I have tried phoning several times only to be told to use the online service.  I do not know how to access the online chat as it keeps sending me to the community chat.  I am getting really frustrated.  Would prefer not to cancel but feel thats my only option.  I need urgent assistance.

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • August 14, 2026

    Hi ​@J O'Hara.

     

    Thank you for your post. I’m sorry to hear you’ve been having trouble changing your plan and accessing support. I understand how frustrating this must be.

     

    Have you tried contacting our team through the correct Live Chat link here: https://www.idmobile.co.uk/live-chat.

     

    This will connect you directly with our Customer Support Team rather than the Community forum. They’ll be able to review the error and help you change your plan.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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