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Question

I cannot upgrade my plan

  • May 15, 2026
  • 1 reply
  • 4 views
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New Contributor

I cannot upgrade my plan. It is monthly SIM only and is a rolling monthly contract started months ago so there shouldn’t be any issue with ending a contract early. I own the handset it is just a SIM only plan and I am just trying to increase my data allowance, not as an add-on but as a change of plan.

I keep getting the same error message that something is not working.

I probably need to chat to Tech Support

I have tried on the ID mobile website on my PC and have also tried to change plan on my phone using the ID mobile app but I have been getting the same error message

 

    1 reply

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    New Contributor
    • danman81
    • Author
    • New Contributor
    • May 15, 2026

    In Reply to myself I have just solved it.

    I recently moved and had updated my home address with my bank but had not updated my home address with ID Mobile so am guessing the mismatch was causing problems?

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