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Community Member
May 8, 2026

i cant get my upgrade sim as my card dosnt match

  • May 8, 2026
  • 1 reply
  • 12 views

I am trying to cancel my plan to go onto a SIM only plan but it won’t let me put my card details on because apparently they don’t  match. If I can’t do it smoothly soon I’ll just cancel and go with someone else
 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 8, 2026

    Hi ​@Fizzypop

     

    I do apologise that you are unable to upgrade. Please contact our sales team via:

    • Live chat 
    • Or via 0800 049 0250

    They will be able to assist you with your upgrade. 

     

    Owethu