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EmH295
Community Member
July 9, 2026

i cant upgrade

  • July 9, 2026
  • 1 reply
  • 15 views

Hello I was due an upgrade but it won’t let me now upgrade my phone

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@EmH295, 

     

    Thank you for reaching out.

     

    We're sorry to hear that you're having trouble upgrading your phone.

     

    To look into this and review the upgrade options available on your account, please contact our Sales Team. They'll be able to check your eligibility and assist you with completing your upgrade.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

     

    owethu

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