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Community Member
August 20, 2026
Question

i got sent the wrong pixel 11 phone

  • August 20, 2026
  • 1 reply
  • 13 views

I have just upgraded from a pixel 8a. I went thru the app and chose the pixel 11 Pro paid the £99 upfront to get a better deal but when the phone got delivered it was only a pixel 11 not the pro version that was delivered 🤦 can I take this to my local Currys which the original pixel 8a was purchased from and have them swap it for the correct Pro version. Everything is still in the box the and sealed never opened its only the box seal that is broken 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@CalumR

     

    Thank you for reaching out, and I'm sorry to hear that you received the Pixel 11 instead of the Pixel 11 Pro you selected. I understand how frustrating this must be, particularly as you've paid the upfront cost for the upgrade and the handset is still sealed.

     

    If the handset was purchased online, you'll need to arrange the return through the channel where the order was placed. You would be able to take it to your local Currys store for a direct exchange if the handset was purchased there.

     

    Please contact us via Live Chat so we can review the order and advise you on the appropriate return and replacement process for the correct handset.

     

    We apologise for the inconvenience and appreciate your patience while we work to get this resolved.

     

    Owethu