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New Contributor
April 18, 2026
Question

i have been overcharged for closing my contract.

  • April 18, 2026
  • 5 replies
  • 45 views

I have been overcharged when closing my contract early. How do I get the money back?

5 replies

Owethu M
iD Mobile Employee
iD Mobile Employee
April 18, 2026

Hi ​@Seanmylne

 

We’re sorry to hear you’ve been overcharged after closing your contract early. That’s not the experience we want for you, and we’ll help you get this sorted.

 

When a contract is ended before the minimum term finishes, a termination charge (Early Termination Fee) may apply. This is usually based on the remaining monthly charges left on your agreement. However, these charges should always be accurate and only applied where they’re due.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Owethu

New Contributor
July 3, 2026

Hi I’ve been overcharged after changing my contract 

Gemma M
iD Mobile Employee
iD Mobile Employee
July 3, 2026

Hi ​@Batto68,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 21, 2026

Ive been charged a termination fee after ending my contract even though I was told this would be waived 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 22, 2026

Hi ​@Simon Keeling,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.