Skip to main content
Question

i have been overcharged for closing my contract.

  • April 18, 2026
  • 5 replies
  • 33 views

I have been overcharged when closing my contract early. How do I get the money back?

5 replies

Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • April 18, 2026

Hi ​@Seanmylne

 

We’re sorry to hear you’ve been overcharged after closing your contract early. That’s not the experience we want for you, and we’ll help you get this sorted.

 

When a contract is ended before the minimum term finishes, a termination charge (Early Termination Fee) may apply. This is usually based on the remaining monthly charges left on your agreement. However, these charges should always be accurate and only applied where they’re due.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Owethu


  • New Contributor
  • July 3, 2026

Hi I’ve been overcharged after changing my contract 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Batto68,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 21, 2026

Ive been charged a termination fee after ending my contract even though I was told this would be waived 


Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 22, 2026

Hi ​@Simon Keeling,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai