Hi ​@Seanmylne, 

We’re sorry to hear you’ve been overcharged after closing your contract early. That’s not the experience we want for you, and we’ll help you get this sorted.

When a contract is ended before the minimum term finishes, a termination charge (Early Termination Fee) may apply. This is usually based on the remaining monthly charges left on your agreement. However, these charges should always be accurate and only applied where they’re due.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

Hi I’ve been overcharged after changing my contract 

Hi ​@Batto68,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Ive been charged a termination fee after ending my contract even though I was told this would be waived 

Hi ​@Simon Keeling,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai