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I have not received my eSIM

  • June 30, 2026
  • 1 reply
  • 9 views

Hi there, I have upgraded yesterday and the staff offered me that I will get unlimited however I have received my phone today but I did not receive my eSIM. Can you please order my eSIM.

 

kind regards 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Abdu Ali,

 

I am so sorry to hear that you did not receive your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

 

Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team