I have not received my eSIM - URGENT

Forum|Forum|4 months ago
June 2, 2026
1 reply
46 views

I placed an order on 28th May (Order # 146973086) and the order has been confirmed but I have not received the eSIM. I have checked my junk/spam folder and there is nothing there.

Owethu M

iD Mobile Employee

Hi @dnwltrs,

We're sorry to hear that you have not received your eSIM following your order placed on 28/05/2026 (Order #146973086).

We appreciate that you have already checked your junk and spam folders.

To allow us to investigate this further and assist with issuing or locating the eSIM, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review the order and provide further assistance.

Owethu