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i have ordered the weong colour phone

Forum|Forum|5 months ago
April 15, 2026
2 replies
29 views

I ordered a new iPhone 17 pro max but I ordered the wrong colour.

Platinum  Contributor

@kabutar_hx please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @kabutar_hx,

Sorry to hear you’ve ordered the wrong colour.

The good news is that an exchange can be arranged, as long as your order has been accepted and you’re still within the 14-day cooling-off period, if it has not yet been processed, we can just cancel and you can place a new order.

If that’s the case, I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.