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Community Member
Papaproctor
Community Member
July 11, 2026
Question

i have pressed you drage and acocount verification has taken place but no order confirmation and no momey has been taken. out of my account now i cant log in or press upgrade as it shows a unpermitted url

  • July 11, 2026
  • 1 reply
  • 10 views

i have pressed you drage and acocount verification has taken place but no order confirmation and no momey has been taken. out of my account now i cant log in or press upgrade as it shows a unpermitted url

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 12, 2026

    Hi ​@Papaproctor,

     

    We're sorry to hear you've experienced this issue.

     

    As you've completed the account verification but haven't received an order confirmation, no payment has been taken, and you're now seeing an "unpermitted URL" message when trying to upgrade, we'd recommend contacting our Sales team via Live Chat.

     

    They'll be able to check whether your order was submitted successfully and help you complete the upgrade if needed.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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