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Community Member
Sulayman12
Community Member
July 31, 2025
Question

I havent recieved esim! URGENT

I ordered an esim yesterday and I havent recieved a confirmation email nor have I recieved my esim. I do not remeber seeing a refrence number but I do have a picture of the last 4 digits of the account number. Additionally I know the phone number, and adress I had listed. I worry I input the email incorrectly.

    5 replies

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    July 31, 2025

    Hi ​@Sulayman12 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AZARE
    New Contributor
    March 5, 2026

    I requested esim to replace my physical sim. It is now 3 days, asides the text messages saying your esim its on its way, nothing follows. I have checked may inbox mail and junk mail but nothing. I went back to my ID App to request again perhaps, but the message I got is the same, your seems its on its way and may take up to an hour. What should I do?

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    March 5, 2026

    Hi ​@AZARE. 

     

    Have you checked your junk and spam folders for the email as well?

     

    I would recommend contacting us directly, you can join our Live Chat via https://www.idmobile.co.uk/live-chat .

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AZARE
    New Contributor
    March 5, 2026

    Yes I have checked my  junk and spam folders for the email and nothing is there. I joined the live chat with the link provided but was met with a chat bot and unbelievably, saying and I quote ‘ I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you. I don’t understand how a robot can not be available. Is there no human being I can speak to? Please help.

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    March 5, 2026

    Just tell the bot you want to speak with a person.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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