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i keep getting error message trying to process upgrade payment

  • August 28, 2025
  • 2 replies
  • 87 views
T
New Contributor
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I am trying to upgrade my contract to the Pixel 10 pro as I have 15 days left of my contract, once I have the deal I want in my basket , I type my card details in and then press process and a message comes up sayin

 ' Error 

An unexpected error has occurred 

Oops something has gone wrong , please go back to the previous page and start again , if you continue to get this message , get in touch with us via our contact is page .

I tried it like 5 times yesterday and twice today and don't know what to do 

Best answer by TomBradburn

I've resolved this issue now, thanks

    2 replies

    T
    New Contributor
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    • TomBradburn
    • Author
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    • August 28, 2025

    I've resolved this issue now, thanks

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 1, 2025

      We’re glad to hear that ​@TomBradburn!

       

      Thanks,

      Tyler

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