Skip to main content
New Contributor
August 28, 2025
Solved

i keep getting error message trying to process upgrade payment

  • August 28, 2025
  • 2 replies
  • 131 views

I am trying to upgrade my contract to the Pixel 10 pro as I have 15 days left of my contract, once I have the deal I want in my basket , I type my card details in and then press process and a message comes up sayin

 ' Error 

An unexpected error has occurred 

Oops something has gone wrong , please go back to the previous page and start again , if you continue to get this message , get in touch with us via our contact is page .

I tried it like 5 times yesterday and twice today and don't know what to do 

    This topic has been closed for replies.
    Best answer by TomBradburn

    I've resolved this issue now, thanks

    2 replies

    TomBradburnAuthorAnswer
    New Contributor
    August 28, 2025

    I've resolved this issue now, thanks

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 1, 2025

    We’re glad to hear that ​@TomBradburn!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.