i keep getting error message trying to process upgrade payment | iD Mobile Community
Skip to main content
Answer

i keep getting error message trying to process upgrade payment

  • August 28, 2025
  • 2 replies
  • 59 views

Forum|alt.badge.img

I am trying to upgrade my contract to the Pixel 10 pro as I have 15 days left of my contract, once I have the deal I want in my basket , I type my card details in and then press process and a message comes up sayin

 ' Error 

An unexpected error has occurred 

Oops something has gone wrong , please go back to the previous page and start again , if you continue to get this message , get in touch with us via our contact is page .

I tried it like 5 times yesterday and twice today and don't know what to do 

Best answer by TomBradburn

I've resolved this issue now, thanks

2 replies

Forum|alt.badge.img
  • Author
  • New Contributor
  • Answer
  • August 28, 2025

I've resolved this issue now, thanks


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 1, 2025

We’re glad to hear that ​@TomBradburn!

 

Thanks,

Tyler