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Community Member
Dansg
Community Member
October 11, 2026
Question

I'm trying to work out when my contract ends with ID mobile it keeps saying it has ended won't let me access anything to do with my account

Trying to work out when my ID account is up for upgrade as I'm able to upsess my ID mobile app correctly it keeps saying that this account or my contract is no longer 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
October 12, 2026

Hi ​@Dansg 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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