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Community Member
Emma Grimley
Community Member
June 7, 2026
Question

I need a QR code to setup my upgraded handset

Please send me a QR code to set up my upgraded handset.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 8, 2026

    HI ​@Emma Grimley, 

     

    Thank you for reaching out.

     

    We're sorry, but we're unable to issue an eSIM QR code through this channel.

     

    If you have access to the iD Mobile app, you can request and download your eSIM directly through the app.

     

    If you're unable to access the app, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will be able to complete the necessary security checks and assist you with obtaining a replacement eSIM QR code.

     

    Owethu

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