Skip to main content
Question

I need a QR code to setup my upgraded handset

  • June 7, 2026
  • 1 reply
  • 24 views

Please send me a QR code to set up my upgraded handset.

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • June 8, 2026

HI ​@Emma Grimley

 

Thank you for reaching out.

 

We're sorry, but we're unable to issue an eSIM QR code through this channel.

 

If you have access to the iD Mobile app, you can request and download your eSIM directly through the app.

 

If you're unable to access the app, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will be able to complete the necessary security checks and assist you with obtaining a replacement eSIM QR code.

 

Owethu