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Community Member
amandagreen
Community Member
July 7, 2026
Question

i need to add email to account to upgrade. dont know how to

Trying to upgrade my package but it's won't allow me to check out. Says I've no email on the account but you have my email it's how I log in. How do I progress or add email details to correct place 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 8, 2026

    Hi ​@amandagreen 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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