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New Contributor
August 27, 2026
Question

i need to reconnect with my live chat

  • August 27, 2026
  • 2 replies
  • 17 views

Live chat 

    2 replies

    JanetedAuthor
    New Contributor
    August 27, 2026

    I've lost my live chat with Ameer

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@Janeted,

     

    I'm so sorry to hear that your Live Chat session was disconnected.

     

    Unfortunately, if the chat has ended, you'll need to start a new Live Chat session, as we're unable to reconnect to a closed chat.

     

    We apologise for any inconvenience this may cause and appreciate your patience. Once you're connected again, one of our advisors will be happy to assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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