Hi ​@Janeted,

I'm so sorry to hear that your Live Chat session was disconnected.

Unfortunately, if the chat has ended, you'll need to start a new Live Chat session, as we're unable to reconnect to a closed chat.

We apologise for any inconvenience this may cause and appreciate your patience. Once you're connected again, one of our advisors will be happy to assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team