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i received galaxy air buds with promotion but theyve stopped working. what can i do?

I received galaxy air buds with promotion offer when I joined and they've stopped working. What can I do?

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iD Mobile Employee

Hi @Monsta96 sorry for the delay in our reply.

Your Samsung reward will come with 12 months warranty as standard.

Please visit the Samsung Warranty page for information regarding warranty periods, troubleshooting, or to book a repair.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi there @Monsta96, sorry to hear that. When did you join us and receive these please?

In what way do they not work?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

End of April this year and the sound has gone in them.

New Contributor

It would actually be good if anyone replied... even an acknowledgement would be good!

iD Mobile Employee

Hi @Monsta96 sorry for the delay in our reply.

Your Samsung reward will come with 12 months warranty as standard.

Please visit the Samsung Warranty page for information regarding warranty periods, troubleshooting, or to book a repair.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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