Hi ​@Wiganlad ,
 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you.
Please confirm if you have checked the Spam and junk mails as the proof of purchase is usually sent there.

Thanks,
Hosai

I can confirm that I've checked spam and junk mails and it's there.

Thanks

Hi ​@Wiganlad,

That's great to hear! We're glad you were able to find it and that everything is now sorted.

If you need any further help, please don't hesitate to get back in touch.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma 

I have not been able to locate my invoice please can you advise

Hi ​@Wiganlad,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

I need a copy of my invoice to claim samsung tablet. It's not in my junk/spam