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Community Member
August 20, 2026
Question

i upgraded our phone but i havent received anything

  • August 20, 2026
  • 1 reply
  • 7 views

Good afternoon 

 

we upgraded our phone and money has been taken out of the bank on the 17th August but I still haven't received our phone ?

    1 reply

    iD Mobile Employee
    August 23, 2026

    Hi ​@Danielrwaters,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.