I've still not received my gift card, and I'm not getting a response.

Forum|Forum|23 days ago
August 18, 2026
1 reply
12 views

I upgraded to a pixel 10a and should have got a Currys gift card automatically.

Checking the id website it pointed me to "hello@giftcloud.com" who passed me to "ukigiftcards@currys.co.uk"

Who now are not responding to me.

Can someone please help? It's been weeks and I was counting on using this for a purchase that is now long overdue.

Z

Zandile M

iD Mobile Employee

Hi @Benmg

Thank you for getting in touch with us.

We're sorry to hear that you haven't received your Currys gift card and that you've been passed between different teams without a resolution. We understand how frustrating this must be, especially as you've been waiting for several weeks and were planning to use the gift card for a purchase.

Please send us a private message via Facebook or Instagram so that we can look into this for you.

Thank you,

Zandile M

The iD Mobile Team

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