Hi ​@G13,

We'd be happy to help.

Could you let us know if you're moving your number from another network to your new iD Mobile contract, or if your previous contract was already with iD Mobile?

Once we know that, we can advise you on the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi i am moving from id mobile i my pac code is [REMOVED]

Hi ​@Magdalena1995,

Thank you for getting in touch, and I am so sorry to hear of the issues that you are facing. 

Unfortunately, iD Mobile isn't able to transfer a mobile number from one iD Mobile account or plan to another, as we don't support internal number transfers.

If you'd like to keep your existing number, you'll need to upgrade on the plan that currently has that number attached. If you've already taken out a new iD Mobile plan through a third-party retailer, we'd recommend contacting the point of sale to discuss returning or cancelling that new plan (where eligible).

Once that's done, you can contact our Sales team via Live Chat to discuss upgrading your existing plan while keeping your current number.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, I sent the Pac code as I want to keep my old number, can you please help as its showing a new number which I don't want. Thank you.

L Farnworth 

I was with 3, I sent a pac code along with my info and choice of phone plan to ID MOBILE, I need to keep my old number, can you help please. Thank you 

Hi ​@Lynn Farnworth 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team