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i would like to have a upgrade now

  • June 12, 2026
  • 1 reply
  • 4 views
B
Community Member

I would like to upgrade but it states I cannot as I have not got a direct debit

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Bellarosespiller,

     

    Thanks for getting in touch.

     

    If you're unable to upgrade because your Direct Debit is no longer active, you'll need to set this back up before you can continue.

     

    To reinstate your Direct Debit:

    • Log in to your iD Mobile account via the app or website
    • Go to My Account
    • Select Billing
    • Choose Manage Direct Debit
    • Enter your bank details and confirm

     

    Once this has been successfully set up and showing as active on your account, you'll be able to proceed with your upgrade.

     

    If you're still having issues after doing this, please get in touch with our Customer Service team via Live Chat.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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