Community Member

i would like to have a upgrade now

I would like to upgrade but it states I cannot as I have not got a direct debit

iD Mobile Employee

Hi @Bellarosespiller,

Thanks for getting in touch.

If you're unable to upgrade because your Direct Debit is no longer active, you'll need to set this back up before you can continue.

To reinstate your Direct Debit:

Once this has been successfully set up and showing as active on your account, you'll be able to proceed with your upgrade.

If you're still having issues after doing this, please get in touch with our Customer Service team via Live Chat.

Regards,

Gemma M
The iD Mobile Social Media Team

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