Active Contributor

ID plans

Forum|Forum|1 month ago
July 30, 2026
4 replies
20 views

So have 2 contracts with ID mobile but I can only view 1plan . I want to change the one that,I can't to a sim only contract. I have tried tge ID mobile chat but have got anywhere.

Is there a human I can speak to please? I'm getting rather frustrated.

Z

Zandile M

iD Mobile Employee

Hi @Soares1704

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Soares1704Author

Active Contributor

Hi @Soares1704

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

I have response 7 hours ago and nothing. This is very frustrating. I promise if this is not resolved within the next 48 hours , I will be taking further action.

S

Soares1704Author

Active Contributor

Does anyone even work here or what? I need this issue sorted out today!!!

Tashnieka D

iD Mobile Employee

Hi @Soares1704,

I’m sorry you still haven’t been sorted out. If you need a faster response, you can contact our live chat team here: https://www.idmobile.co.uk/live-chat and say, “speak to a human” or “agent.”

Kind regards,

Tashnieka
The iD Mobile Team