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ID plans

  • July 30, 2026
  • 2 replies
  • 1 view

So  have 2 contracts with ID mobile but I can only view 1plan . I want to  change the one that,I can't to a sim only contract.  I have tried tge ID mobile chat but have got anywhere. 

 

Is there a human I can speak to please? I'm  getting rather frustrated.  

2 replies

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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Soares1704 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team 


  • Author
  • Active Contributor
  • July 31, 2026

Hi ​@Soares1704 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team 

I have response 7 hours ago and nothing.  This is very frustrating.  I promise if this is not resolved within the next 48 hours , I will be taking further action.