Skip to main content
Solved

Id upgrade through carphone warehouse

  • March 26, 2025
  • 6 replies
  • 399 views
S
New Contributor

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing 

Best answer by Tyler C

Hey there ​@Stevethewolfman, thank you for reaching out.

 

You can indeed upgrade via Carphone Warehouse, so long as you’re logged in, and next to the order, it states “UPGRADE”. If it does not state upgrade, or you’re not logged in, then it would not be an upgrade, it’d be a completely new plan.

 

If you need assistance, you can always call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

 

Thank you,

Tyler

    6 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • March 28, 2025

    Hey there ​@Stevethewolfman, thank you for reaching out.

     

    You can indeed upgrade via Carphone Warehouse, so long as you’re logged in, and next to the order, it states “UPGRADE”. If it does not state upgrade, or you’re not logged in, then it would not be an upgrade, it’d be a completely new plan.

     

    If you need assistance, you can always call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Bipana
    • New Contributor
    • September 13, 2025

    I’m  currently with id my iPhone is 15 pro  I am eligible to upgrade only next year what should I do to buy new phone 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 15, 2025

    Hey there ​@Bipana, you will be able to purchase a new device via upgrade with us once you’re eligible next year.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Bipana
    • New Contributor
    • September 15, 2025

    What should I do to buy new one 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • September 15, 2025

    What should I do to buy new one 

    Save up your money and buy one from Amazon.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 15, 2025

    Hi ​@Bipana  we do sell SIM free phones if you would like to purchase one outright - SIM Free Handsets | SIM Free Deals

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement