​@ezpayne  Hello as far as I'm aware these are geared towards new customers. If you're untitled to an upgrade login to you account and check your plan it will show if your due an upgrade. These offers (double data) might show in the upgrade,

Joe 🙂

Hi ​@ezpayne ,
 

Thanks for getting in touch.

I understand you're interested in the double data plans currently being offered, but can't see them in the app.
Some of these promotional plans may only be available to new customers or existing customers taking out an additional line. If you're looking to upgrade or change your current plan, we recommend logging into your account via the iD Mobile app or My Account online, then heading to the Plan section to check for available upgrades or plan changes.

If you would like some further support with anything our Sales  Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
 
It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
 
Lamiya
iD Mobile Social Media Team 

Thanks but like i said, these are not showing up in the app.

Is the double data only really only available to new customers?

It doesnt say so on the website terms and conditions or anywhere else I can find. 

Thanks

Hi ​@ezpayne ,

Thanks for your message. To explore available deals, you’ll need to get in touch with our Sales Team directly. They’ll be able to check what offers are available on their end, as we’re unable to confirm them from here.
I understand it’s frustrating that the information isn’t showing in your app, but the Sales Team will be happy to assist and find the best option for you.

Warm regards,

Lamiya
iD Mobile Social Media Team