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New Contributor
October 24, 2025
Question

Im an existing customer, how do I get onto the double data plans, they dont show up as an option in the app.

  • October 24, 2025
  • 4 replies
  • 68 views

I am an existing customer, how do I get onto the double data plans that are currently being offered? They dont show up as an option in the app.

    4 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    October 24, 2025

    @ezpayne  Hello as far as I'm aware these are geared towards new customers. If you're untitled to an upgrade login to you account and check your plan it will show if your due an upgrade. These offers (double data) might show in the upgrade,

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@ezpayne ,
     

    Thanks for getting in touch.


    I understand you're interested in the double data plans currently being offered, but can't see them in the app.
    Some of these promotional plans may only be available to new customers or existing customers taking out an additional line. If you're looking to upgrade or change your current plan, we recommend logging into your account via the iD Mobile app or My Account online, then heading to the Plan section to check for available upgrades or plan changes.

    If you would like some further support with anything our Sales  Live Chat team are available from:
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
     
    It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
     
    Lamiya
    iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ezpayneAuthor
    New Contributor
    October 24, 2025

    Thanks but like i said, these are not showing up in the app.

    Is the double data only really only available to new customers?

    It doesnt say so on the website terms and conditions or anywhere else I can find. 

    Thanks

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@ezpayne ,

    Thanks for your message. To explore available deals, you’ll need to get in touch with our Sales Team directly. They’ll be able to check what offers are available on their end, as we’re unable to confirm them from here.
    I understand it’s frustrating that the information isn’t showing in your app, but the Sales Team will be happy to assist and find the best option for you.

    Warm regards,


    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.