Community Member

im due an upgrade-

1 reply
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Hi I’m with yourselves- and I’m due an upgrade. Your upgrade prices are significantly more than your new customer prices and other companies prices- is there anything you can do to help me as a valued customer? Or shall I go with another company?

Gemma M

iD Mobile Employee

Hi @Ellaxox,

Thanks for getting in touch.

Upgrade deals are personalised, so the options available to existing customers can differ from those available to new customers. The deals you're seeing are based on what you currently qualify for.

If you'd like to see whether there are any other options available, we'd recommend contacting our Sales team via Live Chat. They'll be able to review your account and discuss any upgrade offers that may be available to you.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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