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Community Member
September 1, 2026
Question

im upgrading my phone and want to keep the same number

  • September 1, 2026
  • 1 reply
  • 11 views

I'm getting a new phone (upgrade) on Wednesday and it's with an e SIM, can I keep the same number as I have currently?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 6, 2026

    Hi ​@Callum87,

     

    Yes, if you've upgraded directly through iD Mobile, you'll usually keep your existing mobile number, even if your new phone uses an eSIM.

     

    However, if the upgrade was completed through a third-party retailer and you've been given a new iD Mobile number, this may have been processed as a new connection rather than an upgrade.

     

    In that situation, iD Mobile doesn't support internal number transfers between iD Mobile accounts. If you do receive a new number and weren't expecting one, we'd recommend:

    • Contacting the point of sale to discuss returning the new plan.
    • Then contacting our Sales Team via Live Chat to complete the upgrade correctly on your existing account.

     

    You can contact Sales here: https://www.idmobile.co.uk/live-chat

     

    Hopefully it's a standard iD Mobile upgrade, in which case your current number should move across automatically.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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