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im upgrading my phone and want to keep the same number
I'm getting a new phone (upgrade) on Wednesday and it's with an e SIM, can I keep the same number as I have currently?
Gemma MAnswer
iD Mobile Employee
September 6, 2026
Hi
Yes, if you've upgraded directly through iD Mobile, you'll usually keep your existing mobile number, even if your new phone uses an eSIM.
However, if the upgrade was completed through a third-party retailer and you've been given a new iD Mobile number, this may have been processed as a new connection rather than an upgrade.
In that situation, iD Mobile doesn't support internal number transfers between iD Mobile accounts. If you do receive a new number and weren't expecting one, we'd recommend:
- Contacting the point of sale to discuss returning the new plan.
- Then contacting our Sales Team via Live Chat to complete the upgrade correctly on your existing account.
You can contact Sales here: https://www.idmobile.co.uk/live-chat
Hopefully it's a standard iD Mobile upgrade, in which case your current number should move across automatically.
Regards,
Gemma M
The iD Mobile Social Media Team
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