Hi ​@Hanny69,

Thanks for getting in touch.

iD Mobile doesn't offer mobile phone insurance, so if you have cover, it would have been taken out through a third-party provider when you purchased your device or separately afterwards.

If you're unsure whether you have insurance, we'd recommend checking:

• Any paperwork or emails you received when you bought the phone.
• Your bank account, as some bank accounts include mobile phone insurance.
• Any insurance provider you may have used previously.

If you don't currently have insurance and would like cover, you'll need to arrange this through a third-party insurance provider.

Regards,

Gemma M

The iD Mobile Social Media Team