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Community Member
Gareth1985
Community Member
June 30, 2026
Question

Invoice No needed to claim free tablet on upgraded phone

Hi,

I’ve upgraded to the new samsung s26 ultra and I’m hoping to claim the samsung tablet before the time runs out on the claims. 


When I go to enter my details it requests an invoice but I havent received any invoice for my upgraded phone or contract yet but have received my phone.


Is there something else I should be entering instead of the invoice.

 

I have received the phone so I do have the IMEI number.


Kind Regards,

 

Gareth​​​​​​

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@Gareth1985,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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