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bharmony
Community Member
January 1, 2025

Invoice not accepted for Samsung Chromebook claim

  • January 1, 2025
  • 3 replies
  • 200 views

Samsung isn't accepting the ID invoice for my new S24.  This is required to claim the Chromebook.

The invoice is meant to contain four items:

  1. Name of company
  2. Product name
  3. Amount paid for item
  4. Date

Numbers 1 & 4 are there but 2 & 3 are not very clear on the invoice.  I suspect these are the issue, but Samsung is only telling me something is missing, not what is missing.

Can I get a better invoice?

    This topic has been closed for replies.

    3 replies

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    January 1, 2025

    Hi ​@bharmony 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Jake84
    New Contributor
    September 7, 2025

    Has this been resolved? I am having same issue.

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 9, 2025

    Hey there ​@Jake84, are you still having an issue now?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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