Hi ​@J0seph, 

Thank you for reaching out. We’re sorry to hear about the experience you had with placing your new handset order. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

The iD Mobile Team