Skip to main content
Community Member
September 14, 2026
Question

iphone change

  • September 14, 2026
  • 1 reply
  • 23 views

I’m upgrading my iphone. Do I need to apply for a new eSIM or will it just copy across

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 16, 2026

    Hi ​@Andymax, 

    Thank you for reaching out.

     

    When upgrading your iPhone, you can normally keep using the same iD Mobile service and number. However, in your case, you'll need to request a new eSIM once your new handset has arrived.

     

    You can request this through the iD Mobile app:

    1. Sign in to the iD Mobile app.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to install the eSIM on your new iPhone.

    Please make sure you're connected to Wi-Fi while completing the installation, and only submit the eSIM request once.

     

    If you experience any issues requesting or activating the eSIM, please contact us via Live Chat. Our team can complete the necessary security checks and assist you with arranging a replacement eSIM.

     

    Owethu