is my old phone automatically unlocked?

Hi ​@Allypieman12,

Thank you for your message.

We’re happy to hear about your contract renewal and upgrade, thank you for choosing us.

Kindly note that our phones are unlocked from day one, so you do not need to do anything, even after upgrading. This means your old phone should already be unlocked and can be used with any compatible SIM card without requiring any additional steps.

If you do experience any issues using a different SIM, please let us know and we’ll be happy to help further.

Thanks.

Thank you for your prompt response, very much appreciated. 

It's a pleasure. Thank you so much for being such an understanding customer, we truly treasure customers like yourself. If you do require any further assistance, please drop us a message and we would be more than happy to assist.
 
 Have a wonderful day further and a fantastic week ahead!

Thanks.