is there any restrictions when uograding

Hi ​@Boylealex1997, 

Yes there can be some restrictions, but after 6 months on a SIM-only plan with iD Mobile, most customers are generally eligible to upgrade, depending on a few conditions.

📱 Typical upgrade rules (SIM only → handset after 6 months)

If you’ve been on a SIM-only plan for at least 6 months, you may be able to upgrade, but eligibility depends on:

• 💳 Payment history (your account must be up to date)
• 📊 Credit status (based on affordability checks)
• ⏳ Time on plan (usually minimum 6 months required for SIM-only upgrades)
• 📦 Current plan type (30-day, 12-month, or 24-month SIM can affect options)

⚠️ Important restrictions to be aware of

Even if you’ve reached 6 months, you may still see limits such as:

• You may only be offered certain handset deals (not the full range)
• You may need to pass a new credit check for the handset contract
• Some upgrades may require you to extend into a new 24-month contract
• You cannot upgrade if your account has missed payments or restrictions

🔄 What happens when you upgrade

• Your SIM-only plan is replaced with a new handset contract
• Your number is kept the same
• A new minimum term usually begins (typically 24 months)
• Any eligible add-ons may carry over depending on the offer

📱 How to check eligibility

You can check in the app:

1. Open the iD Mobile app
2. Go to Plan
3. Tap “It’s time to upgrade” (if available)
4. View all eligible handset offers

Or you can contact sales via Live Chat or 0800 049 0250

Owethu