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Question

ive upgraded from a 100gb contract to unlimited and it doesnt work

  • April 1, 2026
  • 1 reply
  • 9 views
M
Community Member

I've upgraded from my 100gb contract to unlimited and the data doesn't work why is this? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@Mohammed76,

     

    I am so sorry to hear of the issues that you are facing regarding your data. Please try the steps below, depending on the type of phone you have:

     

    For Android:

     

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    For iPhone:


    1. Go to General, scroll down and click reset or transfer iPhone.
    2. Reset
    3. Reset Network Settings.
    4. Once the iPhone is open.
    5. Go to Settings
    6. Messages Turn ON iMessage.
    7.This will recognize the new sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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