Hello. A few days ago I switched to ID mobile on a sim only plan. Then my wife asked me to get her a monthly phone contract so I applied for one with ID but was rejected. My wife applied with her details and was rejected too. I have to wait 90 days before I can take another contract. 

The thing is I'm still within my 14 day cooling period. I spoke to live chat who weren't very helpful. I asked them can I cancel my current sim plan and rejoin ID on a monthly phone and sim plan, or can I simply add or upgrade my plan. I also asked them if I would be accepted if I cancelled my sim only or if I would be blacklisted and out of offers. 

The logical path is buy a new sim and change number to preserve it. Cancel within 14 days the ID sim only plan. I just don't want to go through all this hassle and the be rejected and have to find a different provider. 

The chat agent offered to cancel my contract but gave conflicting advice if I could get a new contract. First saying he could do it then saying no I need to wait 90 days.

Im sure there is a much simpler solution to all this. Im just looking to add a phone contract and I dont mind either keeping or giving up my current contract. I'm willing to even pay off 50% as a deposit of the entire 24 month contract. It seems ID would rather lose a customer than let me make a change in the first 14 days.