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Community Member
Mrscja
Community Member
April 16, 2026

keep mobile number

I've just received my new handset, but had selected to keep my current phone number. Does it take time to change? I have a pack number but unsure how to send it over

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 16, 2026

    Hi ​@Mrscja 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

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