keep my number

Hi ​@Jessicadale26,

You can se a PAC code to move your number over to iD Mobile from another network provider, that process is fully supported and usually completes within one working day once submitted.

However, it’s worth noting that iD Mobile doesn’t support iD to iD number transfers. So if the number you’re looking to move is already with iD Mobile, it wouldn’t be possible to transfer it directly onto another iD plan using a PAC code.

If you are moving from a different network, you can simply request your PAC from your current provider and submit it through your iD account, and everything should go smoothly from there.

If you’re unsure about your situation or need help with the steps, feel free to ask, happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

HI Gemma - I’m in the same situation - current iD plan + mobile moving to SIM only as I have purchased a handset elsewhere (as you don’t supply the brand I want)
I have had the same mobile number for 20 years and do not want to change it now

How do i retain my number or do i have to go to another network (in which case i will need to cancel the SIM only plan I have just made with you guys?