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New Contributor
May 5, 2026

Keep my number

  • May 5, 2026
  • 3 replies
  • 40 views

My 2 year id contract as just finished and I can upgrade. If I now get a 1 year SIM only contract can I easily keep my phone number?

    3 replies

    iD Mobile Employee
    May 5, 2026

    Hi ​@Rutty2112 

     

    Thank you for getting in touch with us. 

    Kindly note that you can keep your existing phone number if you move to a 1-year SIM only plan with us. As this would be an upgrade on your current account, your number will remain the same and transfer automatically there’s nothing extra you need to do.

    If you’d like, our sales team can help you choose a suitable SIM only deal and arrange the upgrade for you please contact them on 08000490250. Or you can upgrade via the iD Mobile app.

    Steps to Upgrade in the iD Mobile App:

    Log In: Open the iD Mobile app (or visit the iD Mobile website) and log in to your account.
    Check Eligibility: Go to the 'Home' screen or 'Plan' tab to see if you are eligible for an upgrade.
    Choose a Deal: Select the "Upgrade now" option to browse available phone or SIM-only deals.
    Complete Purchase: Select your new plan, follow the steps, and complete the checkout process

     

    Thank you,

     

     

    Zandile m

    The iD Mobile Team 

     

     

     

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    Rutty2112Author
    New Contributor
    May 5, 2026

    Hi Zandile m

    Thank you for your reply. I will upgrade via my app. Many thanks 👍🏻

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Rutty2112,

    I am glad that we could answer your query, please feel free to reach out to us if you need any further assistance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.