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keep old number

  • April 15, 2026
  • 1 reply
  • 8 views
P
Community Member

I upgraded and was given a new number, I want my original number restored.

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 16, 2026

    Hi ​@Purple232,

     

    Thanks for getting in touch, and sorry for any confusion with this.

     

    If you’ve been assigned a new number, this means a brand new contract was set up rather than an upgrade being processed on your existing account.

     

    Unfortunately, we’re not able to directly restore your original number onto this new contract. The best option in this case would be to return the new plan, and then complete the upgrade properly with our Sales team so your original number can be retained.

     

    The Sales team will be able to make sure everything is set up correctly for you and help avoid this happening again. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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