keeping my number

Forum|Forum|9 months ago
December 15, 2025
1 reply
78 views

Hello I have recently taken out a new contract with iD and would like to move my old number from Lebara. I have the PAC code etc and have entered it all into the form for keeping my number however it is coming up with an error message each time I submit it.

Lamiya C

iD Mobile Employee

Hi @Lillymum ,

Thank you for reaching out. I’m sorry to hear you’re experiencing an error when trying to transfer your number from Lebara. This can sometimes happen if there is a mismatch in the details provided or a temporary issue with the porting system.

To help resolve this quickly, please:

-Double-check that the PAC code, mobile number, and personal details match exactly what is registered with Lebara.

-Ensure that your old account is active and not cancelled before the port.

-Try submitting the form again after clearing your browser cache or using a different device/browser.

Lamiya

If the issue persists, we can manually

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