My son already has a mobile phone with ID which is now up for upgrade.He wants to keep his old phone and number, which I guess is paid off now?How do we keep the old number and phone but switch to a sim only deal?We are currently getting 10Gb for just over £20 month, if I were to start an new contract with sim only I would only be paying £6 per month for that same.I cant find where in the account section I can change to a cheaper sim only deal now its out of contract

Hi @stevenpYou can upgrade through your iD Mobile app or online account, or if you’d like some help, you can contact us via Live Chat here:https://www.idmobile.co.uk/live-chat, and we’ll assist you with your upgrade request, this way your son can keep his number.Regards,GemmaiD Mobile

Keeping my old phone | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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