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Question

Keeping my old phone

  • October 20, 2025
  • 1 reply
  • 156 views
S
Community Member

My son already has a mobile phone with ID which is now up for upgrade.

He wants to keep his old phone and number, which I guess is paid off now?

How do we keep the old number and phone but switch to a sim only deal?

We are currently getting 10Gb for just over £20 month, if I were to start an new contract with sim only I would only be paying £6 per month for that same.

I cant find where in the account section I can change to a cheaper sim only deal now its out of contract     

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • October 20, 2025

    Hi ​@stevenp 

     

    You can upgrade through your iD Mobile app or online account, or if you’d like some help, you can contact us via Live Chat here:https://www.idmobile.co.uk/live-chat , and we’ll assist you with your upgrade request, this way your son can keep his number.

     

    Regards,

     

    Gemma

    iD Mobile

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