My son already has a mobile phone with ID which is now up for upgrade.
He wants to keep his old phone and number, which I guess is paid off now?
How do we keep the old number and phone but switch to a sim only deal?
We are currently getting 10Gb for just over £20 month, if I were to start an new contract with sim only I would only be paying £6 per month for that same.
I cant find where in the account section I can change to a cheaper sim only deal now its out of contract
Hi
You can upgrade through your iD Mobile app or online account, or if you’d like some help, you can contact us via Live Chat here:https://www.idmobile.co.uk/live-chat , and we’ll assist you with your upgrade request, this way your son can keep his number.
Regards,
Gemma
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