Community Member

leave sim only

Forum|Forum|14 days ago
September 16, 2026
1 reply
10 views

I started a sim only contract and when setting up the contact was told I could leave at any point after the first month and I only wanted a couplE of months before I’d need a new contact and phone. I have tried to ask for my PAC code to leave and set up a new contact tonight and been told there’s a fee to pay. This wasn’t made clear and I was told I could leave after the month.

Gemma M

iD Mobile Employee

Hi @Edencaswell,

I'm sorry to hear about the confusion regarding the SIM-only contract, especially if you understood at the point of sale that you could leave after the first month without an additional charge.

As this relates to the specific terms of your agreement and the advice you were given when taking out the plan, we'd recommend contacting our Customer Service Team via Live Chat so they can review this with you.

https://www.idmobile.co.uk/live-chat

Please let the team know what you were advised when the contract was set up so they can check the agreement, explain why a termination fee is showing, and discuss the options available.

Regards,

Gemma M
The iD Mobile Social Media Team

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