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Community Member
Keats22
Community Member
Oct 12, 2026 2:16 PM UTC
Question

Limit Capped

Hi,

My contract is up for renewal, as of yet I haven't upgraded so still on the same monthly charges. I have tried to make a call today and have been told that my limit is capped and to make further calls I need to pay a fee. My bill is not due to be paid for 3 weeks yet. Can anyone help? 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 10:00 AM UTC

    Hi ​@Keats22,

     

    Thanks for getting in touch.

     

    If your plan includes unlimited minutes, this message will usually depend on the number you're trying to call. Some numbers are not included within your allowance and can require available credit before the call can be connected.

     

    Could you let us know what number or type of number you're trying to call? For example, is it a standard mobile number, landline, or a service number beginning with 08, 09, or 118?

     

    We'll be happy to take a closer look once we have a bit more information.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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