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Question

Looking to get more data for my money but not happy to pay more than a new customer would for same data package.

  • August 16, 2026
  • 1 reply
  • 7 views

Looking to get more data for my money but not happy to pay more than a new customer would for same data package. New customer gets 20GB for £6 and I’m currently getting 8GB for £6 a month.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@ipaske

 

Thank you for reaching out, and I'm sorry to hear that you're disappointed with the difference between your current allowance and the offers available to new customers. I completely understand why you'd want to get more data for the same monthly cost.

 

Unfortunately, we're unable to price match offers available to new customers or deals advertised through third-party providers. This means we wouldn't be able to apply the 20GB for £6 new customer offer to your existing account.

 

However, we'd recommend contacting our Sales Team, who can review your account and check the available upgrade options. They may be able to find a plan with a larger data allowance that is as close as possible to what you're looking for, subject to your account eligibility.

 

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

 

We apologise that we're unable to match the specific new customer offer and appreciate your understanding.

 

Owethu