Lost access to email for my id mobile account and cant retrieve password

3 replies
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I currently have an iPhone 11, I want to upgrade to iPhone 17. My brother used his email to open mi id mobile account because he bought the phone for me but he’s lost access to the email and I forgot my password. I pay my bills myself using my card but I can’t log in to my account to upgrade my iPhone to 17. What can I do?

Gemma M

iD Mobile Employee

Hi @Olawumi,

Thanks for getting in touch.

If your brother is the named account holder, he would need to contact us directly so we can assist with regaining access to the account.

However, if you are the named account holder and it’s only your brother’s email address that was used when the account was set up, please let us know and we can advise you on the next steps.

Regards,

Gemma M
The iD Mobile Social Media Team

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OlawumiAuthor

New Contributor

I’m the named account holder, my brother just used his email for me