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Question

missing invoice

  • April 13, 2026
  • 1 reply
  • 7 views
M
Community Member

I recently upgraded my phone, and I am missing my invoice for this purchase, which I need to claim the Chromebook laptop. I spoke to an agent online which said it would be sent out with 48 hours, but it has been 4 days and I still have not received it. What can I do next 

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • April 16, 2026

    Hi ​@Missing purchase invoice.

     

    Thank you for your post.

     

    As this relates to an invoice request that may have already been escalated to our Back Office team, we’ll need to review the latest update on your case.

     

    Please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat so we can check if there has been any progress or feedback from the team handling your request.

     

    They’ll be able to look into this for you and advise on the next steps to get your invoice issued.

     

     

    ~Marquerita

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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