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Community Member
July 9, 2026
Question

mobile contact has ended. how do i drop to a sim only plan

  • July 9, 2026
  • 1 reply
  • 22 views

How to i drop to a sim only plan now my mobile contract has ended. Thanks

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Sco77

     

    Thank you for reaching out.

     

    If you'd like to move onto a SIM Only plan, this would need to be completed as an upgrade on your existing iD Mobile account.

     

    SIM Only upgrade options usually become available 24 days before your contract end date. If you're within this period or your contract has already ended, you should be able to view any available SIM Only upgrade offers directly through the iD Mobile app or My Account.

     

    If you don't see any suitable options, or you'd like some assistance with upgrading, you can contact our Sales Team. They'll be able to check your eligibility and discuss the SIM Only plans available to you.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

     

    Owethu